What Are Your Customers Actually Buying?
Why do airlines suck? That's the question raised by the just-released Airline Quality Rating Report for 2012 [PDF link]. The report suggests that airlines increasingly get the operational details right.…
What Are Your Customers Actually Buying? (Travel Tuesday)
Travel marketing (as well as most services), requires offering experiences that meet your customers expectations, every time. Here's why that matters.
The Minimalist Guide to Apple vs. Android in Mobile Marketing
The media loves to tell you who's "winning" the mobile web wars. Here's how you can win instead, without wasting much time.
Tim Peter on Bringing in Business From a Website
Tim Peter's "Want More Business from Your Website? 6 Things Your Customers Need to Hear You Say" featured on ChamberOfCommerce.com.
6 Things Your Customers Need to Hear You Say
Your customers keep looking for the right answer to their questions. Here's how you can keep them on your site.
